TrEE Management Company

General Terms and Conditions (GTC) of TrEE Management Company – Travel & Events GmbH (TrEE Management)

1. Conclusion of a travel contract

1.1. By registering for a trip or making a booking, the customer makes a binding offer to TrEE Management to conclude a travel contract. This offer is based on the travel description and all additional information from TrEE Management for the respective trip.

1.2. The booking can be made in writing, verbally, by telephone or via screen systems.

1.3. The contract is concluded upon acceptance by TrEE Management, which is confirmed by a booking confirmation.

1.3. The contract is concl1.4. If the content of the booking confirmation differs from the content of the client booking, this constitutes a new offer from TrEE Management. The contract is concluded on the basis of this new offer when the customer declares acceptance or starts the trip.uded upon acceptance by TrEE Management, which is confirmed by a booking confirmation.

1.5. If the travel conditions of TrEE Management are not available to the customer when registering by telephone, they will be sent with the travel confirmation/invoice.

1.6. The scope of the contractual service is determined from the respective service description, as well as from the other pre-contractual information and the relevant information in the travel confirmation/invoice. Other hotel or service provider brochures or information are not relevant.

1.7. When booking flights, the customer will be informed of the identity of the operating airline in accordance with Regulation (EC) 2111/2005. If this is not yet known at the time of booking, the customer will first be informed of the identity of the likely operating airline and will be informed as soon as the identity is finally known. A change in the operating airline after booking will be communicated immediately.

2. Payment Conditions

2.1. After conclusion of the contract (and - in the case of booking a package tour- upon receipt of the security certificate in accordance with $ 651r of the German Civil Code), a deposit of 40% of the travel price is due.

2.2. The remaining payment must be made no later than 30 days before the start of the trip without further request.

2.3. For bookings made within 30 days of the start of the trip, the entire travel price is due immediately and must be paid by direct debit, credit card or online payment system.

2.4. If the customer does not pay the deposit and/or the remaining payment on time, TrEE Management is entitled to withdraw from the contract and demand compensation from the customer in the amount of the corresponding cancellation fees, provided that there was no travel defect that justified withdrawal.

2.5. Withdrawal and cancellation fees are due immediately.

3. Withdrawal by the customer before the start of the trip / cancellation costs

3.1. The customer can withdraw from the contract at any time before the start of the trip. It is recommended that the withdrawal be declared in writing to avoid misunderstandings.

3.2. In the event of withdrawal, TrEE Management can demand appropriate compensation.

3.3. The amount of compensation is determined by the travel price. When calculating the compensation, saved expenses and possible alternative uses of the travel service by TrEE Management are taken into account.

3.4. The payment and cancellation conditions announced in the offer and recognized as part of the contract apply in this respect.

4. Rebooking and replacement persons

4.1 The customer can request that a third party assume the rights and obligations arising from the travel contract instead of him until the start of the trip. TrEE Management can object to the change if the third party does not meet the special travel requirements or if legal regulations prevent this.

4.2 The additional costs incurred by the participation of the replacement person or a rebooking are calculated based on the time spent in the time sheet plus the rebooking costs incurred

5. Customer obligations

5.1 The customer is obliged to report any defects to TrEE Management immediately and to request remedial action.

5.2 If the customer negligently fails to report a defect, there is no entitlement to a reduction in the travel price or compensation.

5.3 The customer is obliged to check all travel documents (e.g. booking confirmation, tickets) for accuracy and to inform TrEE Management immediately if there are any discrepancies.

5.4 TrEE Management strongly recommends that damage or delays in delivery during air travel be reported immediately on site using a damage report (P.I.R.) to the responsible airline. Airlines generally refuse to refund if the damage report has not been filled out. The damage report must be submitted within 7 days of delivery in the case of damage to luggage and within 21 days of delivery in the case of delay. In addition, damage to or misrouting of luggage must be reported in accordance with section 5.1.

5.5 The travel manager or other representatives of TrEE Management at the holiday destination are not authorized to accept claims.

6. Liability

6.1. TrEE Management is liable within the scope of the duty of care of a prudent businessman for the conscientious preparation of the trip, the careful selection and monitoring of the service providers, the accuracy of the service description, and the proper provision of the contractually agreed travel service.

6.2. TrEE Management is not liable for service disruptions, personal injuries and property damage in connection with services that are merely arranged as third-party services (e.g. excursions, rental cars, transport services to and from the advertised departure and destination locations)), provided that these services are expressly identified as third-party services in the travel advertisement and the booking confirmation.

6.3. TrEE Management is not liable for service disruptions that are related to services that were merely arranged as third-party services.

6.4. Transport is carried out on the basis of the conditions of the respective transport company, which can be made available on request. The rights and obligations of TrEE Management and the travelers under travel contract law and these detailed travel conditions are not restricted by the conditions of the respective transport company.

6.5. TrEE Management is not liable for service disruptions due to force majeure, such as natural disasters, strikes, unrest or pandemics.

7. PASSPORT, VISA, CUSTOMS, FOREIGN EXCHANGE, HEALTH REGULATIONS

7.1 The customer is responsible for obtaining and carrying the officially required travel documents, any vaccinations that may be required and for complying with customs and foreign exchange regulations. Disadvantages resulting from non-compliance with these regulations are at his expense.

7.2 TrEE Management is not liable for the timely issuance and access to necessary visas by the respective diplomatic representation if the customer has commissioned it to obtain them, unless TrEE Management has culpably violated its own obligations.

8. Other

8.1 TrEE Management does not participate in dispute resolution proceedings before a consumer arbitration board.

8.2 OS platform The European Commission provides a platform for online settlement of consumer disputes at http://ec.europa.eu/consumers/odr/. TrEE Management does not currently participate in this voluntary alternative dispute resolution procedure. Therefore, our customers cannot use the OS platform.

9. Choice of law and place of jurisdiction

The law of the Federal Republic of Germany applies. The place of jurisdiction for all disputes arising from the travel contract is the registered office of TrEE Management, provided that the customer is a merchant, a legal entity under public law or a special fund under public law or has no general place of jurisdiction in the country.